Communication Skills Question Bank
for Exam preparation

Q2. The limitation of oral communication is that:

1. it is irreversible—what is said cannot be taken back
2. it is not affected by the speaker’s feelings or stress or excitement levels
3. it does not require on-the-spot thinking
4. it is easy to be aware of our body language

Q3. As a process of sharing thoughts and ideas, communication suffers mainly from:

1. physical barriers
2. both physical and non-physical barriers
3. gender differences
4. non-physical barriers

Q4. The effectiveness of oral communication depends on the speaker’s ability to use:

1. foreign words
2. complex words
3. simple language
4. long sentences

Q5. Good listeners concentrate on:

1. minor details
2. the speaker’s every word
3. the speaker’s main thought
4. important words

Q6. ____ is not one of the 7 C’s of communication:

1. clarity
2. correctness
3. character
4. conciseness

Q7. Listening, to a large extent, depends on a person’s:

1. desire to know
2. closed mind
3. interest in others
4. taste for gossip

Q8. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q9. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q10. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost